If you apply for a job or internship, chances are you’ll be contacted for a phone interview. Don’t be fooled, as this is an important step in obtaining a job. A solid phone interview often leads to an in-person interview, which can lead to a big opportunity. Here’s how to ace it:
1. Use a cheat sheet. When interviewing on the phone instead of in person, you have a major advantage: you can make a cheat sheet. Seize the opportunity to map out all of your talking points beforehand and lay them out in front of you to take the stress out of completely memorizing what you want to say. But have some flexibility. Just because you prepared for a certain question doesn’t mean your interviewer will ask it, so be ready for anything.
2. Find a quiet setting. Even though speaking with someone over the phone might seem casual, it’s not. Treat your phone interview like an in-person interview by avoiding distractions and finding a quiet place where there’s no background noise. Furthermore, sit in the place where you do work—it’s a small mental reminder that you’re on a work call, not a chat.
3. Use a good phone connection. If you can, use a landline to ensure clear sound and a trusty connection. If on your cell, make sure it’s completely charged, and check the quality of your service. If you can’t access a landline and if you’re uncomfortable using your personal phone then you can try using Skype, which has a reliable voice option if your internet is stable. There’s nothing worse, after all, than getting cut off mid-conversation.
4. Remember who you’re talking to. On the phone, it’s sometimes easy to forget who you’re not chatting with a friend. So keep an even pace, don’t interrupt, and stay professional. Every interview is different, but it’s wise to avoid telling jokes or using slang.
5. Practice. In the age of texting, Facebook chat, and e-mail, the art of speaking on the phone is getting tougher to master. But to do so, ask a friend or parent to pick up their phone and pretend they’re a potential employer. It might seem silly, but the lessons learned are invaluable. You’ll learn how to talk efficiently, how to think quickly, and how to handle pauses in conversation.